Welcome to myAccount

Energy management at your fingertips

You deserve easy ways to manage your electricity account. Our online tools put convenience at your fingertips. With myAccount, you can view your current balance, as well as bill history, manage multiple residences or locations from one login, and take advantage of several payment options that can make it easy to keep your bill in check – and paid on time. You can also track rewards and refer friends in just a few clicks!

Residential customers

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Business customers

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myAccount benefits

Enrolling is easy. See for yourself with our convenient how-to video. Plus, once you’re enrolled, you can access your online account, anytime, from any computer or smart phone and take advantage of these helpful options:

  • Account History – View your billing, payment and usage history up to 12 billing cycles.
  • Online Payments – Use your credit / debit card or ACH/electronic check to pay your monthly invoice online, and skip the hassle of a checkbook and stamps.
  • Auto-Pay* – Never worry about missing a payment. This convenient option makes an automatic deduction from your financial institution on your bill’s due date. See a how-to video to set up Auto-Pay.
  • Paperless Billing** – Enroll in paperless billing. It’s the fastest and most convenient way to receive your bill. To enroll, simply log in to myAccount, and tick the Paperless Billing option under My Profile.
  • Manage multiple accounts – Now you can manage multiple locations and energy accounts from one myAccount dashboard. See a how-to video to add more accounts to myAccount.
  • Saving Time – Remember, myAccount can save you time, and will post payments to your account within minutes! Register today for this FREE service, and start making payments online or set-up Auto-Pay and eliminate the worry of missing a payment. Sign in to myAccount

How to register for myAccount

To register for myAccount, you will need a couple of things:

  1. A valid email address where account notifications can be sent
  2. Your account number (Found on your recent bill or welcome letter or email.)
  3. Your billing zip code

Once registered in myAccount, be sure to add “Service@StarTexPower.com” to your list of safe email contacts. This will help ensure messages from StarTex Power land in your inbox, rather than the junk mail folder. See a how-to video to set up your myAccount. Learn more about operating systems and browsers.

How to reset your password

If you ever forget your password, you will need to enter your secret answer to the reminder security question you submitted with your registration. This will allow you to reset your password online See a how-to video to reset your password.


* In order to enroll in Auto-Pay you must register for myAccount and set up recurring payments.

** Failure to receive an email notification that your bill is available online does not relieve you of your obligation to pay your StarTex Power bill by its stated due date. Be sure to check and update your account online if you have changed your email address and have not notified us. You should receive a confirmation email stating that you have enrolled in Paperless Billing. If you do not receive such confirmation within 24-48 hours, please verify your account information or call our Customer Care Team at 1-866-917-8271 for help. You must provide a valid phone number when enrolling in Paperless Billing, so we can contact you about your account if needed.

Web Browser and Operating System Support

Microsoft® Internet Explorer®

We support Internet Explorer version 7.0 and above on the following operating systems:

  • Windows XP
  • Windows Vista
  • Windows 7

We do not support Internet Explorer on Macintosh OS X.

Download the latest version of Internet Explorer.

Mozilla® Firefox®

We support Firefox version 3.5 and above on the following operating systems:

  • Windows XP
  • Windows Vista
  • Windows 7
  • Macintosh OS X

Download the latest version of Firefox.

All other operating systems and browser combinations may encounter problems when accessing certain areas within MyAccount. Cookies are required. You must set your web browser to accept cookies in order for MyAccount to work properly.

Additional Software Required

Adobe® Acrobat® Reader

Free software for viewing and printing invoices, which are provided in Adobe Portable Document Format (PDF). This software supports all major hardware and operating system platforms.

Download the latest version of Adobe® Acrobat® Reader.

Please beware of any Emails requesting any personal information such as your date of birth, social security number, email identification, passwords, bank account numbers, mailing street addresses, telephone numbers login identification, or other personal information.

StarTex Power, a Constellation Company, does not request such information from our customers via email. If you encounter a suspicious email or website that claims affiliation with StarTex Power, or Constellation Energy, please contact StarTex Power for confirmation, or forward the suspected email to service@startexpower.com immediately. Thank you for helping us keep your personal information secure.

To discover more about your StarTex Power bill, please click on your service type.

Note: To view the above links, you must have the Adobe® Acrobat® Reader.