My Account - Pay Bill LIDA 2014 Application Refer-A-Friend

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StarTex Power Online Account Access: The easiest way to pay your bill - for free!

Account Management

Following are a few account management options for both Residential and Commercial customers:

Residential Customers: Commercial Customers:
Log-in to My Account Log-in to My Account

Sign up

Not registered for myAccount? Register for easy bill pay and other myAccount features

Residential Customers: Commercial Customers:
Residential Signup Commercial Signup

Benefits of Enrolling
Not Registered?
  • History - View up to 36 months of your billing, payment and usage history.
  • Online Payments – Using your credit/debit card, you can pay your monthly invoice without the hassle of writing checks, finding stamps, or mailing payments.
  • AutoPay* Never worry about missing a payment. Our convenient auto bill pay option makes an automatic deduction from your financial institution on your due date.
  • Paperless Billing** Enroll in paperless billing. It’s the fastest and most convenient way to receive your bill and you’ll be helping the environment. Enroll in Paperless Billing by checking the option in My Accounts under My Profile."

Enrolling is easy: By registering for myAccount, you can access your account anytime from any computer connected to the internet.

To register for MyAccount, you will need to have a valid Email Address, and provide your Account Number and Billing Zip Code. Your Account Number was provided to
you when you signed up for service, and is also printed on your billing statement.

How to Read Your Bill

When enrolling in Email Notifications, please remember to add Free Customer Careto your list of safe email contacts to ensure these messages get routed to your inbox instead of your junk mail folder.

If you ever forget your password, you will need to enter your secret answer to the reminder security question you submitted with your registration. This will allow you to reset your password online.

* Terms and Conditions: In order to enroll in AutoPay you must create an account in MyAccount and set up recurring payments.

** Failure to receive an email notification that your bill is available online does not relieve you of your obligation to pay your StarTex Power bill by its stated due date. Be sure to check and update your account online if you have changed your email address and have not notified us. You should receive a confirmation email stating that you have enrolled in Paperless Billing. If you do not receive such confirmation within 24-48 hours, please verify your account information or call our call center at 1-866-917-8271 for help. A valid phone number is mandatory to enroll in Paperless Billing so that we may have an alternate way to contact you.

Other Payment Options

Automated Phone Payments

StarTex Power's secure payment option allows you to pay your bill over the telephone using a checking account or credit/debit card.Free Customer Care

Simply call our toll free number at 1-866-917-8271 and select option 4.

Accepted forms of Payment

Checking Account
American Express®

Payment Centers (Residential)

To pay your bill in person, use our Western Union locator to find the nearest Western Union location. Give the clerk at the Western Union center your account number and the amount due.

Find The Nearest Western Union Location

Payment Centers (Commercial)

To pay your bill in person, use our ACE Cash Express locator to find the nearest ACE location. Give the clerk at the ACE center your account number and the amount due.

Find The Nearest ACE Location

Pay Bills by Mail

Send your check to:

StarTex Power
P.O. Box 650827
Dallas, TX 75265-0827

Don't forget to include your payment remittance slip and write your StarTex Power account number on your check.

Remember, you can save time and money and make a one-time payment online using your myAccount. It's FREE and payments post to your account immediately. Sign in to myAccount


Web Browser and Operating System Support

Microsoft® Internet Explorer®

We support Internet Explorer version 7.0 and above on the following operating systems:

  • Windows XP
  • Windows Vista
  • Windows 7

We do not support Internet Explorer on Macintosh OS X.

Download the latest version of Internet Explorer.

Mozilla® Firefox®

We support Firefox version 3.5 and above on the following operating systems:

  • Windows XP
  • Windows Vista
  • Windows 7
  • Macintosh OS X

Download the latest version of Firefox.

All other operating systems and browser combinations may encounter problems when accessing certain areas within MyAccount. Cookies are required. You must set your web browser to accept cookies in order for MyAccount to work properly.

Additional Software Required

Adobe® Acrobat® Reader

Free software for viewing and printing invoices, which are provided in Adobe Portable Document Format (PDF). This software supports all major hardware and operating system platforms.

Download the latest version of Adobe® Acrobat® Reader.

Please beware of any Emails requesting any personal information such as your date of birth, social security number, email identification, passwords, bank account numbers, mailing street addresses, telephone numbers login identification, or other personal information.

StarTex Power, a Constellation Company, does not request such information from our customers via email. If you encounter a suspicious email or website that claims affiliation with StarTex Power, or Constellation Energy, please contact StarTex Power for confirmation, or forward the suspected email to immediately. Thank you for helping us keep your personal information secure.

To discover more about your StarTex Power bill, please click on your service type.

Note: To view the above links, you must have the Adobe® Acrobat® Reader.

StarTex Power Online Account Access: The easiest way to pay your bill - for free!

Sign on your Account Enroll for Online Account Access