• History - View up to 36 months of your billing, payment and usage history.
• Bill Notices – Establish email alerts when your bill is ready, your payment posts, as well as other friendly reminders.
  Beware of Fraudulent Email
• Online Payments – Using your Visa^® or MasterCard^® credit/debit card, you can pay your monthly invoice without the hassle of writing checks, finding stamps, or mailing payments.
• AutoPay^* – Never worry about missing a payment. Our convenient auto bill pay option makes an automatic deduction from your financial institution on your due date.
• Paperless Billing^** – Enroll in paperless billing. It’s the fastest and most convenient way to receive your bill and you’ll be helping the environment. Enroll in Paperless Billing by selecting the "Paperless Billing Opt-In" box under "Edit Email Notification Preferences" in your MyAccount.

12/22/2011

Enhanced Security for Credit and Debit Card Users

StarTex Power has enacted greater security controls for customers who use credit or debit cards to pay their bills online. These added security measures will allow the processing of credit /debit cards without capturing or transmitting card numbers.

In order to validate new or existing credit/debit cards entered into our system for bill payments (recurring, or onetime payment), StarTex Power will submit a onetime “pending” authorization to your card’s banking institution in the amount of $0.99. This $0.99 authorization will occur every time a credit/debit card is used that has not been BOTH previously authenticated AND saved to your MyBill account.

There are several options for customers to choose from when making a credit/debit card payment using your MyBill account:

1. Do not save – This option will send a $0.99 authorization each time. Since nothing is saved, it has to re-authorize each time, regardless of whether you may have used the credit/debit card before.
2. Save for later use – This option will send a $0.99 authorization once to store and then once again the first time a payment is made (changes made to previously saved and authorized information, would cause the credit/debit card to re-authorize). Use this option to save your credit card information for later use.
3. Save for AutoPay to automatically pay bills – This option will send a $0.99 authorization once to store and then again the first time a payment is made (changes made to previously saved and authorized information, would cause the credit/debit card to re-authorize). Use this option to automatically pay your bills as they become due.

Validated credit/debit cards are checked for the following:

• Account Number
• Name on Credit Card
• Expiration Date
• Zip Code that matches billing address
• CCV

If any of these validations fail, your credit card will not be authenticated, and your payment will not be processed.

Rest assured that the $0.99 “pending” authorization is not an actual charge. It is temporary and will be reversed within a few days (depending on your financial institution’s policy). If your card is ever invalidated by your banking institution, (i.e. when your credit/debit card expires), the process will need to be repeated.